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QuIPS 2019

This year’s conference sets out to explore the concepts and principles behind Design Thinking methodology and its systemic implications within healthcare. Leaders within the healthcare design field will showcase the design process for initiatives across multiple levels - from designing medical tools to that of organizational initiatives and supports for healthcare professionals.


Saturday, June 15th

9:00 - 9:30 AM Registration

9:30 - 10:00 AM Introduction

10:00 - 11:00 AM Opening Keynote (Kate Sellen)

11:00 - 11:15 AM Break

11:15 - 12:45 PM QI Research Presentations

12:45 - 1:45 PM Lunch

1:45 - 3:15 PM Workshops

3:15 - 4:15 PM Closing Keynote (Tai Huynh)

4:15 - 4:45 PM Closing Remarks




PhD, Associate Professor, Faculty of Design OCAD U, Canada Research Chair in Health Design (Tier 2)

Dr. Kate Sellen is an Associate Professor in the Faculty of Design at OCAD U and Canada Research Chair in Health Design (Tier 2). She leads the Health Design Studio at OCAD U. She was the inaugural director of the Health Design Master’s Program. Kate spent her early career as an interaction designer leading design research, digital strategy, and interaction design in the private sector. She now works on bringing an inclusive and interdisciplinary design approach to healthcare design challenges. Much of her work focuses on design for patient safety in safety critical and on high sensitivity topics, including the dosing, ordering, tapering, and management of opiates, communication at end of life, and the issuing and delivery of blood units for surgery. She previously held positions at University of Toronto’s Technology for Ageing Gracefully Lab, Knowledge Media Design Institute, and AT&T.

In this talk, Dr. Kate Sellen will illustrate how different types of truth and knowledge inform the work she is engaged in, about how different experiences of health and well-being might come together through participatory and inclusive design research processes, and how designed objects, interactions, and experiences can be personally relevant, community relevant, and evidence based.



MDes, MBA, Creative Director at UHN OpenLab, Editor-in-Chief of, Co-Founder of Choosing Wisely Canada

Tai Huynh is Creative Director at OpenLab, a design and innovation studio at the University Health Network. Tai specializes in working with diverse groups of people to co-create products, services and technologies that improve health and wellness. Tai is also editor-in-chief of, an award-winning magazine covering urban health and social issues in Toronto. He is a cofounder of Choosing Wisely Canada, the national voice for reducing unnecessary tests and treatments in health care. Tai has a Master of Design from OCAD University, an MBA from York University and a Bachelor of Science from the University of Toronto.

Those affected by design should have a say in the design process. This was the tenet of participatory design in Scandinavia in the 1960s, which sought to involve workers in the design of workplace information systems previously controlled exclusively by management. In a similar way, but separated by several decades, public services such as healthcare are now acknowledging that for far too long, the design of services has been controlled by providers, with limited involvement from users, particularly those from marginalized groups who, arguably need services the most. Failure to acknowledge the role of power and politics in design often leads to bad experiences and outcomes for users, and perpetuates social inequality.

In this talk, Tai Huynh will discuss the opportunities and challenges for participatory design in the contemporary context. This will be illustrated through several exciting projects undertaken by UHN OpenLab, a multi-disciplinary design and innovation shop located at the University Health Network, Canada’s largest research hospital.


Introduction to Service Design in Healthcare

Ryan Ho, Project Analyst, eHealth Innovation

Adam Badzynski, Product Designer, Healthcare Human Factors


A mobile health app is more than just a product - it is a service. Every product is a service waiting to happen. Using project examples from eHealth Innovation and Healthcare Human Factors, come learn about a range of service design tools and methodologies we use to guide our design and development processes, all aimed to improve the model of care and to ensure that what we build meets the real needs of end-users.

In this workshop, participants will be introduced to:

  • Role of service design in healthcare

  • Fundamentals of the process

  • Applications of design methodologies in real world contexts


Applying Co-Design Methods to Develop User-Centred Supports for Healthcare Professionals

Kim Massicotte, MDes at OCAD U, Improvement Specialist at Unity Health Toronto

The majority of health care professionals choose their line of work out of a desire to help the lives of others, but we recognize that sometimes these individuals will need help for themselves. A support program for healthcare workers involved in patient safety incidents is important to an organization because those professionals who have been affected by this type of psychological trauma experience symptoms similar to that of burnout; including anxiety, feelings of personal failure, guilt, detachment, and depression. This workshop will illustrate how design tools and methods were employed to engage healthcare workers throughout a design project aimed at developing a system of psychological support for those negatively affected by a traumatic patient incident.

In this interactive session you will:

  • Learn how a system of support for healthcare workers was developed through the use of co-design methods at St. Michael’s Hospital in Toronto

  • Hear how to use practical design tools and methods to embed the user lived-experience into your design solution

  • Experience how video prototyping and simulation can be used as part of an integrative approach to design for health


Empathizing with End Users and Rapidly Iterating Concepts

Andrew Schellenbach, MMI, Product Manager at eHealth Innovation, UHN

Making digital health solutions that are functional and that add value is a challenging task. Too often the end user is forgotten and solutions either do not solve a real problem or they create new problems. This is where human centered design helps – when creating solutions, especially in healthcare, we must always keep the end user top of mind.

In this session we will go through a quick review of design thinking, showcase examples of its successful utilization in previous projects, and together we will apply some design thinking principles to today’s healthcare challenges. This workshop will focus on empathizing with our end users and rapidly iterating on ideas.


Design and Clinical Decision Making: Improving Patient Safety with Medication Reconciliation

Oliver Tsai, Director, Information Technology, Sunnybrook Health Sciences Centre


Medication errors are a serious issue that pose a threat to patient safety. According to the Institute of Medicine, medication errors are the number one type of medical error made in hospitals at the rate of approximately one error per patient per day.

Medication reconciliation is a process designed to reduce hospital medication errors. Even though Accreditation Canada set medication reconciliation as a patient safety goal more than 10 years ago, the implementation of medication reconciliation has proven to be extraordinarily difficult.

This workshop will review the process and types of medication reconciliation as well as the challenges of implementation. In the interactive segment of this workshop, you will work in teams to analyze the barriers to implementation, and work together to design an IT-based solution. Teams will then present and evaluate each other’s proposed solutions.

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