Conference Workshops 2019


introduction to service design in healthcare

Ryan Ho, Project Analyst, eHealth Innovation

Adam Badzynski, Product Designer, Healthcare Human Factors

A mobile health app is more than just a product - it is a service. Every product is a service waiting to happen. Using project examples from eHealth Innovation and Healthcare Human Factors, come learn about a range of service design tools and methodologies we use to guide our design and development processes, all aimed to improve the model of care and to ensure that what we build meets the real needs of end-users.

In this workshop, participants will be introduced to:

  • Role of service design in healthcare

  • Fundamentals of the process

  • Applications of design methodologies in real world contexts

applying co-design methods to develop user-centred supports for health care professionals

Kim Massicotte, MDes at OCAD U, Improvement Specialist at Unity Health Toronto

The majority of health care professionals choose their line of work out of a desire to help the lives of others, but we recognize that sometimes these individuals will need help for themselves. A support program for healthcare workers involved in patient safety incidents is important to an organization because those professionals who have been affected by this type of psychological trauma experience symptoms similar to that of burnout; including anxiety, feelings of personal failure, guilt, detachment, and depression. This workshop will illustrate how design tools and methods were employed to engage healthcare workers throughout a design project aimed at developing a system of psychological support for those negatively affected by a traumatic patient incident.

In this interactive session you will:

  • Learn how a system of support for healthcare workers was developed through the use of co-design methods at St. Michael’s Hospital in Toronto

  • Hear how to use practical design tools and methods to embed the user lived-experience into your design solution

  • Experience how video prototyping and simulation can be used as part of an integrative approach to design for health

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Empathizing with end users and rapidly iterating concepts

Andrew Schellenbach, MMI, Product Manager at eHealth Innovation, UHN

Making digital health solutions that are functional and that add value is a challenging task. Too often the end user is forgotten and solutions either do not solve a real problem or they create new problems. This is where human centered design helps – when creating solutions, especially in healthcare, we must always keep the end user top of mind.

In this session we will go through a quick review of design thinking, showcase examples of its successful utilization in previous projects, and together we will apply some design thinking principles to today’s healthcare challenges. This workshop will focus on empathizing with our end users and rapidly iterating on ideas

Design and Clinical Decision Making: Improving Patient Safety with Medication Reconciliation

Oliver Tsai, Director, Information Technology, Sunnybrook Health Sciences Centre

Medication errors are a serious issue that pose a threat to patient safety. According to the Institute of Medicine, medication errors are the number one type of medical error made in hospitals at the rate of approximately one error per patient per day.

Medication reconciliation is a process designed to reduce hospital medication errors. Even though Accreditation Canada set medication reconciliation as a patient safety goal more than 10 years ago, the implementation of medication reconciliation has proven to be extraordinarily difficult.

This workshop will review the process and types of medication reconciliation as well as the challenges of implementation. In the interactive segment of this workshop, you will work in teams to analyze the barriers to implementation, and work together to design an IT-based solution. Teams will then present and evaluate each other’s proposed solutions.

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Stay tuned for more details!


Conference Workshops 2018

The QuIPS 2018 workshops are designed around 3 primary themes: Technology, Entrepreneurship, and Sustainability, led by innovators in the fields of quality improvement and patient safety.  Our speakers will showcase examples of how innovation, entrepreneurship and technology can drive healthcare quality improvement, and will provide interactive skill-building experiences for attendees. You will gain valuable insights into exacting positive change in healthcare through leadership and collaboration. Workshops will be held in the morning and afternoon of Conference Day,  Saturday June 9th.


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Automating Quality Improvement in Primary Care: How the Ocean Platform is Making Waves

Jeff Kavanagh, President & Co-Founder of CognisantMD

Implementing sustainable quality improvement initiatives in primary care has historically involved many challenges, from achieving buy-in from staff and altering clinic workflows, to tracking and measuring outcomes. Pilot projects often show early promise only to lose momentum because the clinic workflow was unwieldy. Recently, EMR-integrated tools at the point-of-care have emerged, making it easier to integrate QI programs into existing clinical workflows, and even improving clinic flow, saving time, and enhancing patient care.

In this session, you will:

  • Learn about the genesis and evolution of CognisantMD and Ocean Platform as a made-in-Canada Health IT success story.

  • Hear how smoking screening and cessation, falls prevention, and poverty screening tools are being completed by patients every day on tablets and electronic forms, with results feeding straight into the chart.

  • See how to set up a study to collect longitudinal, multi-site data to track and measure outcomes while helping clinicians collect better patient data in their chart.

  • Get a look “behind the scenes” with a guided, hands-on opportunity to start building your own forms and studies in Ocean.

virtual interactive cases

Dr. Gordon Tait, PhD, Department of Anesthesia and Pain Management Toronto General Hospital

VIC cases are intended to allow students to practice patient assessment to identify the patient’s problem and select a treatment plan for the problem. VIC cases can be developed for any health care profession. The first half hour of the workshop will demonstrate how VIC cases simulate the process of patient assessment and how students get feedback on their performance. The second part of the workshop, participants will divide into groups based on their health care profession and develop the framework for a VIC case for their profession. In the last half hour, groups will share their cases with the other groups in the workshop. Following the conference, those interested will have the opportunity to complete the cases and enter them into the VIC Editor. The completed cases can then be made available on the VIC website for students to practice with.

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Innovating responsibly: OpenLab

Tai Huynh, Creative Director at OpenLab (UHN), Co-Founder of Choosing Wisely Canada, Editor-in-Chief of

Poorly designed health care services affect those from marginalized communities the most, and yet, people from these communities are often excluded from quality improvement and co-design efforts. There are many reasons for this and if not properly considered, quality improvement efforts can perpetuate inequity. In this workshop, participants can expect to learn about the reasons why some segments of the patient population are often excluded, as well as practical tools and methods for countering such tendencies. The workshop will introduce participants to the concepts of ‘participatory design’, ‘service design’ and ‘extreme users’, and how working with patients with exceptional needs can lead to breakthrough innovations that have the potential to benefit all of us. These concepts will be illustrated through several exciting projects undertaken by UHN OpenLab, a multi-disciplinary design and innovation shop located at the University Health Network, Canada’s largest research hospital. Participants will get a chance to apply these concepts through hands-on exercises, in small group settings.

Innovating The Patient And Physician Journey Through Entrepreneurship

Rob Iaboni, Director of Strategic Partnerships for Dash MD, MBiotech

This workshop will focus on innovation and entrepreneurship, specifically within the healthcare space. Understanding the patient and physician journey is never easy because it is very fragmented with many moving parts. This workshop focuses on how Dash MD narrows in on the moving parts and takes a system level approach to solve a massive pain point in healthcare. The discussion will be focused on how simple innovative ideas can change the way the system can think and react.


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Enterpreneurship and innovation in healthcare

For this workshop, we will address how one would recognize gaps in healthcare in the first place, and how/where to begin as a budding start-up. This workshop will feature a panel of professionals who have successfully implemented a start-up company and can share their valuable insights and advice. Each panelist will briefly describe their journey, and participants will have the opportunity to ask directed questions and receive personally-relevant feedback.

Our panelists include:

  1. Dr. Yaariv Khaykin, President & Physician Lead at PACE, Chief Medical Informatics Officer at South Lake

  2. Julie Waras Brogren, President of BresoTec (UHN)

  3. Patrick Clifford, Director of Research and Innovation, Research Institute of Southlake Regional Health Centre, MSW, BA, BSW, BEd

  4. Dr. Aaron Goldman, PhD, Chief Science Officer at DNA Labs


Emergency preparedness simulations

Andrew Moull, Emergency Preparedness Specialist (Scarborough and Rouge Hospital)

This workshop will review what can be expected when dealing with a variety of emergencies, both big and small in a healthcare setting. The workshop will also look at how to mitigate and prepare participants to deal with an emergency situation, without compromising overall quality of care as well as the various tools and technologies that are available which can assist. After a brief classroom portion, participants will get to test their skills in a series of tabletop exercises designed to challenge them on responding to emergencies and disasters in healthcare.

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Inventing the Future of Healthcare at the Intersection of Technology and Entrepreneurship

Fazila Seker, PhD, Director, Technology & Venture Development, MaRS Innovation

Everybody loves innovation. We know new ideas are vital for achieving the IHI Triple Aim. So why do over 95% of all inventions never reach the people they were meant to help?

Come learn about what it takes to successfully navigate the treacherous innovation jungle every new medical invention faces. Using examples from MaRS Innovation, we’ll illustrate the key steps needed for successful venture development of new medical device inventions making the journey from lab curiosity to better healthcare for society.

In the interactive segment of this workshop, you will work in teams to apply one of the most important steps - evaluating the value proposition. Teams will analyze the clinical standard of care for two cases within breast cancer management, and evaluate proposed new medical device inventions for quality improvement (QI).

Emails have been sent for workshop registration.

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